Good to know
The questions we get on the phone.
Anything else, call (555) 555-0123. A person answers, and it is usually someone who has been under a crawl space this week.
- How fast can somebody actually get here?
- Most calls placed before mid-afternoon get a technician the same day, and we hold slots each morning for no-heat and no-cool emergencies. If we cannot make it today, we tell you that on the phone instead of letting you wait.
- Do you charge to come out and look?
- There is a flat diagnostic fee, quoted to you before we set the appointment, and it is waived if you go ahead with the repair that same visit. Members pay no call-out charge during business hours.
- Will you push me toward a new system?
- No. We give you the repair cost, the remaining life we expect from the equipment, and the replacement cost, then let you decide. Plenty of systems we service are older than our company.
- What brands do you work on?
- All of the common residential equipment, whoever made it and whoever installed it. Parts availability varies by age, and we will tell you up front if something is going to take a few days to source.
- Is financing available on a replacement?
- Yes. We can spread the cost of a new system over monthly payments, and we will walk you through the terms in plain language before anything is signed.